FAQ

How Long is my pre-order going to take to ship? Usually within 2-3 weeks not including weekends

A pre-order is an order placed for an item that hasn't been released or is not currently in stock. They're shipped to the customer once available. Pre-orders allow customers to order products before they are available.

Change of Shipping Address? If you have moved since the last time you placed the preorder, do send us an email and we can be sure to update your preferred shipping address on your order. This only applies if you email us before your order has been shipped

How soon before I receive a tracking a tracking number for my order?Processing time is 1-2 business days before the item is shipped. Also orders are shipped Monday-Fridays only.

 Can I make adjustments to my order after it has been placed? No. Please contact us by leaving your name, phone number, email, and comment by clicking "Contact Us"

 How long should you let setting spray set?After applying, it's best to allow your setting spray to dry naturally on the face for a few minutes so the makeup doesn't smudge or run.

How long does setting spray last on face?For a matte finish, use our Blue Artistry Mattifying Setting Spray. Keeping all your makeup in place for up to 16 hours.

How many times should you spray setting spray?
Spray your setting spray on your face after you've applied your makeup to ensure you lock everything in place. I recommend holding the bottle 6-8 inches from your face and spraying around 3 to 5 times in an “X” and “T” formation. 
Can you apply setting spray before makeup?
Yes our spray can be used before makeup application to hydrate, smooth, and prep skin. Or use it as you would any other setting spray and mist it over your skin post–makeup application.